Dynamics 365 Customer Service: Cases, Self-Service, Omnichannel, and More!

If you are unable to attend, register and a link to the webinar’s OnDemand recording will be provided after the webinar.

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Join our discussion on Thursday, March 25, 2021 at 11am PDT about how Customers expect a consistent, personalized experience when they interact with your brand, regardless of what platform they use to reach you. Dynamics 365 Customer Service enables your organization and employees to give customers a positive, unified, and efficient experience across multiple channels.

How exactly does Dynamics 365 Customer Service achieve this? In this complimentary webinar, we will provide an in-depth demonstration of several valuable features within Dynamics 365 Customer Service. Join Western Computer’s Dynamics 365 Customer Engagement experts, John Kegel and Kayla Rohde, to learn about:

Customer service case management
How to leverage entitlements and service level agreements
Finding self-service knowledge base articles
Omnichannel basics
Dashboards
Unified Service Desk vs. Omnichannel

Register now to view this live demonstration webinar and we thank you for your interest in this webinar presented by Western Computer.