Discover What’s Coming in Microsoft’s 2025 Release Wave 1 for Dynamics 365 Customer Engagement
Be among the first to explore the latest innovations coming to Microsoft Dynamics 365 Sales, Customer Service, Marketing, and Customer Insights in the 2025 Release Wave 1.
Join Western Computer Thursday, April 17th at 12 pm PT/3 pm ET, for an exclusive look at the newest AI-driven enhancements, automation capabilities, and user experience improvements that will help sales, service, and marketing teams work smarter and more efficiently.
This release introduces a powerful set of AI-powered capabilities and workflow optimizations designed to boost productivity and customer engagement. Highlights include:
✔ Sales Copilot Enhancements – More intelligent automation and predictive insights for sales teams
✔ AI-Driven Lead & Opportunity Scoring – Prioritize high-value opportunities with AI-powered insights
✔ Advanced Customer Journey Orchestration – Streamline marketing campaigns with automated, AI-driven workflows
✔ Real-Time Customer Sentiment Analysis – Gain deeper insights into customer interactions in Customer Service
✔ New Case Management Features – Faster issue resolution with AI-powered recommendations and automation
✔ Improved Forecasting & Pipeline Management – More accurate sales forecasting and revenue predictions
✔ Seamless Microsoft Teams & Copilot Integrations – Enhance collaboration across sales, service, and marketing teams
Get a sneak peek into Microsoft’s future roadmap, including AI innovations, automation improvements, and deeper integration with Microsoft 365 and Power Platform. Don’t miss this opportunity to get ahead of the latest updates and learn how these new capabilities can drive greater efficiency. Register today!