Dynamics 365 Customer Service: Empower Your Teams

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Dynamics 365 Customer Service: Empower Your Team

Join our webinar on Thursday, April 30, 2020 at 11am PDT, and our Dynamics 365 Consultant, Melanie Philion, will demonstrate the out-of-the-box Dynamics 365 Customer Service application. You will see how both agent and customer experiences are simplified through one complete source of customer data.

If you have a Service Contract with your customers with an agreed response time or maximum number of hours allowed, we'll show you how Dynamics 365 Customer Service can manage your Service Level Agreements along with your entitlements.

During this webinar, we will show you how to:

Analyze performance from your dashboard
Deliver high customer service with a Service Level Agreement
Create a new customer service request on the fly
Manage a case and look at knowledge articles to solve the issue

Resolve a case and add my time

Register now to view this live demonstration webinar and we thank you for your interest in this webinar presented by Western Computer.

If you are unable to attend, register and a link to the webinar's OnDemand recording will be provided after the webinar.

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