Automated field service processes accelerate cash flow

When Gustavo Preston needed to automate and enhance its field service operations, the company realized a strategic IT partner would be vital to achieving success. Working with Western Computer, Gustavo Preston ensures not only that its core Dynamics NAV implementation runs smoothly, but that the solution delivers enhanced scheduling and mobility capabilities through additional third-party software. Western Computer specifically advised Gustavo Preston on best practices for using MobileNAV on field technician mobile devices and PlannerOne for internal resources to use when scheduling technicians.

With the new solutions in place, field technicians now receive and submit work orders on mobile devices—they no longer have to travel to the home office and delay the time they arrive at customer sites. In addition, back-office personnel reconcile service tickets in less time with information about parts and hours worked automatically flowing into Dynamics NAV. These new capabilities accelerate generation of service invoices and improve cash flow. Most invoices are now created within two hours of the completion of service calls—compared to the previous system, which often required multiple days to cut an invoice.

One of the key attributes of Western Computer that Gustavo Preston appreciates most is the way in which Western Computer gives Gustavo Preston the freedom to do as much as the internal staff is comfortable with. Western Computer steps in to help when needed—responding as quickly as Gustavo Preston requires with deep staffing that offers a wide range of expertise.

“The Western Computer team has impressed us with their reliability and trustworthiness. We also appreciate a partner that provides local resources, which helps prevent time zone and general communications from being barriers to effective collaboration. They always provide quick turnarounds on any information and support we request.”

Jon Kleist
Database Administrator/Dynamics NAV Developer
Gustavo Preston

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